Modern file management systems can be evaluated on direct financial returns, enhanced service and business continuity.

Financial Returns

A major New York securities client was able to reassign six individuals from their records management room to areas directly servicing their in-house clients. The cost of outsourcing was less than half of the personnel.

A large non-profit institution reduced the cost of managing their contribution files from $150,000 annually to $25,000 through changes in process and outsourcing.

An insurance company eliminated the need for a document input department in their Underwriting area. Seven people were reassigned after the function was outsourced to microMEDIA. Costs were reduced by 36% and an ongoing two-week backlog of work was dissolved.

An aerospace company needed to convert a large number of documents to digital form for input into their electronic system. The costs of mobilizing personnel and equipment for this one-time project were estimated at 40% more than microMEDIA's charges.

A County Vital Records Office was able to free up 3,000 sqft. of high-cost space by moving their archival files to less accessible space and providing the documents online.

Enhanced Service

Retrievals from a Legal Opinion File took a financial services firm "fifteen minutes to hours." microMEDIA developed a system that gave them almost instantaneous response.

A Medical Claims Service company converted their paper files to electronic form, reducing access time from 2-6 hours to seconds.

A patient evaluation firm changed account activation from mail input to fax input. microMEDIA receives and digitizes the faxes, cutting days off the process cycle.

An architectural firm previously gave clients paper-based documents. They now provide clients with specifications and drawings on CD.

A media company migrated their micrographics transcripts to electronic images for access on network PCs. Another media company moved from paper to microfiche to CD over time for Employee Benefit files. Faster answers for employee questions was a key HR goal.

Business Continuity

Several firms located in the World Trade Center maintained duplicate vital records files at microMEDIA and were able to continue operations after 9/11 as soon as they were physically relocated. These included Brokerage Houses, Federal Credit Unions and New York State Agencies.

The likelihood of fire is remote, but could result in complete business termination. In the past years we were able to restore operations after fires at a major credit union and an international bank.

These are just a few examples of how microMEDIA has helped Fortune 500 companies and institutions improve productivity. Each company must identify its own rationale to implement changes; however, microMEDIA's experienced personnel can guide executives in preparing their ROI evaluations.

Contact us to discuss your vital document protection plan.

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